A few year-end musings:
I’m hoping someone in another industry might be able to help me out, here.
In any collaborative endeavor, communication is of the utmost importance. But it’s becoming clearer and clearer to me as the years go by, and as I do this more and more, that people don’t really want to communicate with each other. Getting them to do so is frequently like pulling teeth.
Documentation is almost wholly ineffective. Either it’s too long and people don’t read it, or it’s not thorough enough and people can’t use it.
Email is useless. People don’t read their emails, and even if they do you lose a ton of information in the process.
Phone conversations are better than nothing, but the possibility for miscommunications is still very high.
So how, shy of talking individually to every person involved, do you communicate ideas to a large number of people? Or is talking to every person involved really the most efficient way to do it?
Recently I’ve found a lot of value in large displays. For example, we recently put up the game flow on the wall with pushpins and index cards, complete with all the cinematic locations. That’s helped a LOT. We also put the schedule up really big on the wall, and that’s helped somewhat.
I wonder if there’s any methods I’m just not thinking of, and that’s where you come in. In your jobs, in your industries… what methods of communication do you find effective?
Or is the best method really just talking to one person at a time?